Support & Training

Product Support

All DSL’s Control systems come with 12 months warranty after installation.After this period, formal support contracts are available with 24 hour, 7 day support via a modem or secure internet connection.

DSL have experience of a number of remote control software packages which may be installed to suit a particular IT policy. Typically, Ultra VNC, pcAnywhere, Cisco VPN or RAdmin may be used.

To cover for hardware breakdown, most sites have a suitable level of spares and we will always recommend that sites have a working standby PC.

Training

DSL Systems provide a comprehensive range of off-site training courses for users at DSL's offices. These courses enable users to make the most of their DSL control systems and to have more control over their environment. The range of courses cover:

Operators

A 2 day course on general operation. PCs are provided which have full simulation built-in to make operation realistic. The course is fully hands-on at a suitable pace for operators.

Advanced AutoPilot4Feed Blending & Pellet Press Control

A 2 day course which covers blending and press control in more detail aimed at supervisors and experienced operators. This includes tuning, maintenance, calibration and fault finding. If appropriate, the course briefly covers PLC and electrical connections. PCs with built-in simulation are provided.

Maintenance engineers

Maintenance / electrical engineers often find facilities in AutoPilot4Feed useful for fault finding. This 1 day training course gives guidance on how to do this and how to tune and calibrate the system.

Mill Managers

This 1 day seminar is designed to give mill managers and production planners an overivew of product set-up, managment informantion, reports, cross contamination, substitutions and other AutoPilot4Feed options.

Configuration engineers

A 2 week practical course which covers all aspects of DSL’s control systems. At the end of the course, attendees will be able to configure most types of plant. PCs and PLCs are provided for the practical exercises.

Crystal Reports

A 2 day course on creating and modifying Crystal Reports. The course provides one PC per person and we can arrange for the exercises to be done on your actual data. Only relevant and useful exercises are done.

Operator training courses can also be arranged in-house at customers sites.

Upcoming Training Dates

Crystal Reports

March 10th and 11th 2010, September 15th and 16th 2010
Click here to download more information and booking form

Advanced AutoPilot4Feed Blending & Pellet Press Control

March 17th and 18th 2010, September 22nd and 23rd 2010
Click here to download more information and booking form

AutoPilot4Feed Maintenance Engineer

May 12th 2010, November 10th 2010
Click here to download more information and booking form

AutoPilot4Feed Mill Manager

April 21st 2010, October 20th 2010
Click here to download more information and booking form