DSL Systems have a new exciting vacancy for a Software Support Engineer
(Strictly no agencies please)
Up to £35,000 DOE Plus Bonus Scheme, Pension Scheme and Health Care
DSL Systems Ltd designs, develops and installs advanced factory automation systems worldwide. DSL’s AutoPilot4Feed control software is recognised as the leading system for the feed and grain sector. We are now seeking a talented Software Support Engineer to join our team.
This is the ideal role for an engineer with experience of using and maintaining automation and control systems looking to progress their career with a successful company. Ideally, you will have previous experience at a user level of DSL’s AutoPilot4Feed control system or similar in an animal feed mill. Joining an environment of innovation, the successful candidate will have the opportunity to learn, develop and make a real contribution to DSL Systems’ continued success and growth.
As a Software Support Engineer, you will be responsible for first line response to support calls from DSL’s clients in the UK and overseas. Liaising with customers, you’ll provide exceptional level of support and valuable training to ensure that any issues are resolved promptly and effectively. You will be expected to diagnose software issues and fix if possible. Otherwise you will escalate the support issue to the next level response. Other support issues may involve advising the caller on diagnosing the nature of their issue which could be mechanical or electrical. When not dealing with support issues you will be expected to assist with the configuration of new control projects to help develop your knowledge and experience of the AutoPilot4Feed system. The position will involve joining the rota system for out of office hours’ support. A company mobile phone and laptop will be provided for this purpose.
To be considered for this role, ideally you will:
– Have experience of automation and control systems
– Knowledge of PLCs and electrical panels
– Experience in animal feed manufacture
– Knowledge of Windows Server and PCs
As a Software Support Engineer, you must possess excellent problem solving skills and a logical, analytical approach. Methodical and driven, you must also have a strong customer focus and superb attention to detail.
To apply for the role of Software Support Engineer please email the Managing Director; firstname.lastname@example.org.